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Contact Macys Inc Customer Service

How to Reach a Person at Macys Inc

Verified Contact Information

Toll-Free Number:

  • 1-800-289-6229
Call customer service
Send Message

Customer Service:

  • 1-513-398-5221
    Macy's Credit and Customer Services

General Info:

  • 1-212-705-2000
    Bloomingdale's
  • 1-201-863-3250
    Macy's Logistics and Operations
  • 1-646-429-6000
    Macy's Merchandising Group
  • 1-678-474-2000
    Macy's Systems and Technology

Headquarters:

  • 1-212-494-3000

Investors/ Franchising:

  • 1-212-494-1621

Macys Inc Emails:

Accessibility
Diversity, Equity and Inclusion
Business Customer Service
General Vendor Inquiries
Customer Service
Bluemercury
Investors/ Franchising
Investor Inquiries
Jobs/ Career
Legal
Copyright Infringement Inquiries
Media
Corporate Communications

Macys Inc Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Macys Inc Phone Number
1 (800) 289-6229
Average Hold Time
Up to 3 minutes
Average Calls duration
6 minutes
Most Popular Macys Inc Email Address
customerservice@macys.com
Macys Inc Live Agent Availability
67% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Macys Inc?

Most Popular Number:

(800) 289-6229
Total calls: 609 Issues resolved: 19 Last call: Dec 18, 2025

To contact the company agent for issues and complaints, 1-800-289-6229 is a toll-free helpline to provide efficient assistance. Users requesting credit and customer services can call 1-513-398-5221 between business hours. Macy's Inc. customer service phone number 1-212-705-2000 is active to seek general information regarding the company's products and policies. Those seeking details regarding logistics and operations can dial 1-201-863-3250 for an efficient response. To consult the merchandising group for queries and concerns, 1-646-429-6000 is the Macys Inc. phone number. Clients seeking technical help can use the number 1-678-474-2000 to call or message the respective agent. Macy's corporate number, 1-212-494-3000, is published to contact the company headquarters for issues and complaints. Lastly, users with concerns regarding investors and franchising can call 1-212-494-1621 for efficient assistance during office times.

Users seeking to consult the company agent for accessibility issues involving diversity, equity, and inclusion can email diversityequityandinclusion@macys.com during office hours. The Macys Inc email supplierdiversity@macys.com is for general vendor inquiries. Those consulting the customer care team for queries and concerns can email team@bluemercury.com or customerservice@macys.com for help. For investor inquiries, investors@macys.com is the email address. Clients consulting for jobs and career-related inquiries can use the Macy's Inc. customer service email macysjobs@macys.com to write to the relevant department. The email infringement.response@macys.com is for legal and copyright infringement inquiries. Consumers discussing corporate communications with the media agent can email communications@macys.com. You can also use media@macys.com to submit similar requests during office times.

Macy's Inc headquarters is in the United States at Made In Cookware, 1005 E Saint Elmo Rd, Building 5, Austin, Texas 78745. Users with private or sensitive issues can also consult the company office at 1604 South Congress Ave, Austin, TX 78704, Wednesday through Monday between 11:00 AM and 6:00 PM. Those who cannot arrive at the Macy's Inc. address can consider sending a letter to the headquarters. Although time-consuming, that would ensure safe communication and better solutions to their problems.

PissedConsumer Club

Contact Information

Macys Inc Website:

Macys Inc Help Center:

Corporate Office Address:

Macy's, Inc.
151 West 34th Street
New York, New York 10001
United States

Summary of Macys Inc Customer Service Calls

768 TOTAL
CALLS
06:09 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Macys Inc?

Shipping and Delivery Question:

  • “I did not receive my order”
  • “I have not received my order”
  • “Have not received my ofder”

Payments and Charges Question:

  • “I put in a fraud claim in October and haven't heard nothing. It's been 2months”
  • “Billing question”
  • “Pay my bill”

Request for Information Question:

  • “Order status”
  • “Concern about incident in store”
  • “Place an order”

Product/ Service Question:

  • “Im working in one colaboration”
  • “Recently, I found a check from Macy’s to me dated 2004, December 15. I moved around the country from many years due to work boxes were packed away for years, and I just found this check $163.18. I’m 84 years old. Is there anyway I can get this mo”
  • “Coach warranty”

Return/ Replace Question:

  • “Artículo incorrecto”
  • “Replace card”
  • “Change mailing address”

Cards Question:

  • “Lost my credit card”
  • “Macy credit card”
  • “Credit card”

Account Question:

  • “Cant log on to account”
  • “My identity was stolen and someone opened an acc”
  • “Close account”

Staff Question:

  • “Customer service is not helping me”
  • “Talk to customer service about my money”
  • “To speak with a manager”

Refund Question:

  • “Refund”
  • “Money back”
  • “I have a refund certificate and wanted to use it online but don't know howonline”

Employment Question:

  • “401k”
  • “Employment”
  • “Unemployment benefits”

Activation/ Cancellation Question:

  • “To cancel an order”
  • “Order canceled”
  • “Order cancelled”

Other Question:

  • “Pagar en li”
  • Pissed customer of 40 years
  • “Ordenes”

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Frequently Asked Questions

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