Contact Macys Inc Customer Service
Macys Inc Phone Numbers and Emails
Toll-Free Number:
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(800) 289-6229
Customer Service:
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(513) 398-5221Macy's Credit and Customer Services
General Info:
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(212) 705-2000Bloomingdale's
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(201) 863-3250Macy's Logistics and Operations
Macys Inc Emails:
How to Contact Macys Inc?
Most Popular Number:
| Total calls: 603 | Issues resolved: 19 | Last call: Jan 15, 2025 |
Macys Inc Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Macys Inc Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Macys Inc is 8002896229. 79% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Macys Inc may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Macys Inc Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Macys Inc is 8002896229. 79% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Macys Inc may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Macys Inc mainly because of request for information, payments and charges.
67% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Macys Inc is customerservice@macys.com. 69% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Macys Inc Website:
Macys Inc Help Center:
Corporate Office Address:
Macys Inc Customer Service Reviews
I just received an order that is not mine. I called the 800 customer service number--cannot understand a word they said.
Hire good English speaking people! What do I do with this order? There is no paperwork with it. It does not show up in my purchases, so I cannot get a return shipping label from you.
It is a Kasper PM blouse. I just want to make sure I am not charged for it. It has my name and address on it. Sharon Malone, P.O.
Box 117, Rockville, IN 47875, but no paperwork inside the box. Sharon Malone smalone604@***.com 765-592-****. English-speaking person only.
I cannot understand these foreigners. I am sure they are very nice people, but I cannot understand them.
Nothing was resolved I've been waiting for a refund for over a month and I have to continue waiting till it is done
How Good is Macys Inc's Customer Service?
Summary of Macys Inc Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Macys Inc?
Shipping and Delivery Question:
- “Package not delivered and being charged”
- “Yo recibo la tarjeta a solicita”
- “Lost package”
Payments and Charges Question:
- “I put in a fraud claim in October and haven't heard nothing. It's been 2months”
- “Billing question”
- “Pay my bill”
Request for Information Question:
- “Order status”
- “Concern about incident in store”
- “Place an order”
Product/ Service Question:
- “Coach warranty”
- “Complaint not received my first paycheck”
- “Problem with couch”
Return/ Replace Question:
- “Artículo incorrecto”
- “Replace card”
- “Change mailing address”
Cards Question:
- “Lost my credit card”
- “Macy credit card”
- “Credit card”
Account Question:
- “Cant log on to account”
- “My identity was stolen and someone opened an acc”
- “Close account”
Staff Question:
- “Customer service is not helping me”
- “Talk to customer service about my money”
- “To speak with a manager”
Refund Question:
- “Refund”
- “Money back”
- “I have a refund certificate and wanted to use it online but don't know howonline”
Employment Question:
- “401k”
- “Employment”
- “Unemployment benefits”
Activation/ Cancellation Question:
- “To cancel an order”
- “Order canceled”
- “Order cancelled”
Other Question:
- “Pagar en li”
- Pissed customer of 40 years
- “Ordenes”
Compare Macys Inc Customer Service To
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